Roots & Grains

1. Introduction

Welcome to Roots & Grains. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website and purchasing our goods, we assume you accept these terms in full. Do not continue to use our services if you do not agree to all of the terms stated on this page.

2. Our Products

As a wholefood and health food shop, we pride ourselves on offering natural, minimally processed ingredients. Because our items are natural, you may notice slight variations in color, size, and texture between batches. This is a normal characteristic of wholesome foods.

For items sold loosely or in bulk, minor weight discrepancies may occasionally occur due to the manual weighing process. We always strive for accuracy, but acknowledge a small margin of tolerance standard in the bulk grocery industry.

3. Health & Nutritional Information

Any nutritional or dietary information provided on our website or packaging is intended for general guidance only. While we source high-quality health foods, our products and information are not intended to diagnose, treat, cure, or prevent any medical condition. Please consult with a healthcare professional if you have specific dietary concerns or allergies.

4. Pricing & Availability

All prices are subject to change without prior notice. We make every effort to ensure that our inventory is accurately reflected online; however, high demand for certain seasonal or organic goods means that items may occasionally become unavailable after an order is placed. In such instances, we will notify you promptly to offer a replacement or a full refund for the unavailable item.

5. Returns & Refunds

Due to the perishable nature of bulk wholefoods, we generally cannot accept returns on food items once they have been dispatched. If you receive a product that is damaged or does not meet our quality standards, please contact us within 48 hours of receipt so we can resolve the issue with a replacement or refund.